Refund Policy
Fair and transparent refund terms for all users
Our Refund Policy
At ViralSnap, we want you to be completely satisfied with our AI-powered thumbnail creation service. We offer a 14-day money-back guarantee for new subscribers who haven't used more than 10% of their monthly token allocation.
Refund Eligibility
Eligible for Refund
Circumstances where we provide full or partial refunds.
- Technical issues preventing service use
- Unsatisfactory results within 14 days
- Accidental duplicate purchases
- Service unavailability for 24+ hours
Not Eligible
Situations where refunds are not provided.
- Used more than 10% of monthly tokens
- Account violations or abuse
- Change of mind after 14 days
- Third-party payment processor fees
How to Request a Refund
Contact Support
Email support@viralsnap.co.uk with your refund request and reason.
Review Period
We review your request within 2-3 business days and respond with our decision.
Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
Confirmation
You'll receive email confirmation once the refund is processed.
Important Information
Token Usage Tracking
We track token usage to prevent abuse. If you've used more than 10% of your monthly allocation, we cannot provide a refund as the service has been substantially consumed.
Payment Processing
Refunds are processed to your original payment method. Processing times may vary depending on your bank or payment provider (typically 5-10 business days).
Account Status
Upon refund approval, your account access will be suspended. You can reactivate your account at any time by purchasing a new subscription.
Special Circumstances
Technical Issues
- • Service unavailability for 24+ hours
- • Critical bugs preventing core functionality
- • Data loss due to system errors
- • Security breaches affecting your account
Billing Errors
- • Duplicate charges
- • Incorrect billing amounts
- • Unauthorized subscriptions
- • Failed service delivery
Need Help?
If you have questions about our refund policy or need to request a refund, please contact our support team.
Email: support@viralsnap.co.uk
Response Time: Within 24 hours for refund requests
Subject Line: "Refund Request - [Your Account Email]"
Last updated: January 2025
This policy is part of our Terms of Service